Inspire 2022: The new Microsoft Digital Contact Center Platform is all about customer care

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Published onJuly 19, 2022

published onJuly 19, 2022

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At Microsoft Inspire 2022, Microsoft is introducing the Microsoft Digital Contact Center Platform. The collaborative center solution brings together the best of Microsoft’s digital tools and Microsoft 365 to help power customer care.

A lot of the Microsoft Digital Contact Center Platform is dependent on Microsoft Dynamics 365, Microsoft Teams, Microsoft Power Platform, and Nuance (which Microsoft acquired back in April of 2021.) According to Microsoft’s Charles Lamanna, who is the corporate vice president of business applications and platforms, this platform is a “great yet flexible solution for contact centers.” Here’s what The new Microsoft Digital Contact Center Platform can do.

Nuance is playing a huge role in the Microsoft Digital Contact Center Platform. Microsoft says that it gives customers and agents tools to resolve issues faster with more personalized service. Microsoft’s AI also is huge, since it can provide analytics to anticipate customer requests. You can learn more about the Microsoft Digital Contact Centerover on Microsoft’s website.

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).

For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.

Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.

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Radu Tyrsina

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low#

Copilot in Outlook will generate personalized themes for you to customize the app#

Microsoft will raise the price of its 365 Suite to include AI capabilities#

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Inspire 2022: The new Microsoft Digital Contact Center Platform is all about customer care#

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low

Copilot in Outlook will generate personalized themes for you to customize the app

Microsoft will raise the price of its 365 Suite to include AI capabilities

Death Stranding Director’s Cut is now Xbox X|S at a huge discount

Outlook will let users create custom account icons so they can tell their accounts apart easier

Inspire 2022: The new Microsoft Digital Contact Center Platform is all about customer care