Microsoft confirms crashes caused by latest Windows 10 update
The latest Windows 10 update is causing crashing for people printing documents.
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Updated March 16, 2021:Microsoft fixed the issue. You can install the fix with anoptional Windows 10 update.
What you need to know
Followingreports from yesterday, Microsoft has now confirmed that an issue with the March Windows 10 update can cause the blue screen of death to appear. The issue occurs when attempting to print documents but only seems to come up when trying to use certain printers. Several reports state that the issue occurs with Kyocera, Ricoh, and Zebra printers, though some have seen the issue while using other printers.
The issue is present in several versions of Windows 10, including the most recent versions of Windows 10 version 20H2. Here are all of the affected versions of Windows 10, as found byWindows Latest:
The support documents for these versions of Windows 10 state, “After installing this update, you might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps.”
Microsoft’s support page also states that it is “presently investigating and will provide an update when more information is available.”
The only way to fix this problem is to uninstall the latest update to your Windows 10 PC. We have a complete guide onhow to uninstall update KB5000802to help you out. Note that while uninstalling the latest update may solve this specific issue related to printing, that it will also remove other parts of the update, including security updates.
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Sean Endicott is a tech journalist at Windows Central, specializing in Windows, Microsoft software, AI, and PCs. He’s covered major launches, from Windows 10 and 11 to the rise of AI tools like ChatGPT. Sean’s journey began with the Lumia 740, leading to strong ties with app developers. Outside writing, he coaches American football, utilizing Microsoft services to manage his team. He studied broadcast journalism at Nottingham Trent University and is active on X @SeanEndicott_ and Threads @sean_endicott_.
