Microsoft extends Xbox Elite Controller Series 2 warranty to one year due to reliability issues

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Published onOctober 15, 2020

published onOctober 15, 2020

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Microsoft launched abrand new Xbox Elite Controller Series 2last year, and many Xbox fans were hoping that it would be more reliable than the 1st gen Elite Controller which had some quality issues. Well, it seems that the company’s Elite Controller Series 2 also has its own set of problems, as Microsoft has quietly extended the warranty for the controller from 90 days to one year.

“We’ve received claims that a small percentage of our customers are experiencing mechanical issues when using their Xbox Elite Wireless Controller Series 2. To ensure your satisfaction, we’re extending the warranty coverage period on Elite Series 2 controllers from 90 days to 1 year from the date of purchase,” the company explained in asupport page(viaWindows Central).

This extended warranty also applies to all Elite Series 2 controllers that have been sold since launch, and Microsoft will also refund consumers who previously paid to repair faulty controllers by October 31, 2020. Microsoft’s Elite Wireless Controller Series 2 is currently priced at $179.99, and it will be backwards compatible with the company’s upcoming Xbox Series X and Series consoles.

Since launch, many customers have been complaining about a “stick drift” issue that has also been affecting the Nintendo Switch’s JoyCons. The problem is apparently so bad that Microsoft will have to deal with aclass-action lawsuitthat has been filed over “drifting” issues back in April 2020.

The Xbox Series X and Series S consoles will launch with aslightly redesigned controller, and we hope that it won’t be plagued by the same reliability issues. In addition to a new Share button, the next-gen controller will come with a redesigned D-pad inspired by the Elite Controller Series 2, and it will also use a USB-C port for charing.

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).

For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.

Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.

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