Microsoft Teams can integrate with ServiceNow’s Employee Center
ServiceNow’s Teams collaborative app is already helping organizations save time and effort.
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What you need to know
ServiceNowintroduceda Teams collaborative app for its Employee Center today. The app provides a unified portal that people can use to find information, access resources, and make service requests within their organization.
Collaborative apps are a relatively new type of app within Microsoft Teams. They provide an experience within chats, channels, and meetings that allows people to work together. Microsoft firstannounced collaborative appsin May 2021.
The ServiceNow app includes:
“Employees simply aren’t going back to old ways of working, which is why employers must provide the digital workflows and collaboration tools to make them productive in any workplace environment — whether that’s fully remote or in an office,“said Blake McConnell, senior vice president of employee workflow products at ServiceNow.
“By embedding ServiceNow Employee Center within Microsoft Teams, we are improving the employee experience no matter where they’re working. Employees can act on the right information at the right time within the tools they’re already using. It is imperative to help employees find better balance and keep them creative, productive, and engaged.”
Microsoft shared the experience of Levi Strauss as an example. “After implementing the integration, the teams saw a deflection rate in cases of over 50 percent, and the internal customer service rate (CSAT) for their employees surged to 100 percent.”
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Sean Endicott is a tech journalist at Windows Central, specializing in Windows, Microsoft software, AI, and PCs. He’s covered major launches, from Windows 10 and 11 to the rise of AI tools like ChatGPT. Sean’s journey began with the Lumia 740, leading to strong ties with app developers. Outside writing, he coaches American football, utilizing Microsoft services to manage his team. He studied broadcast journalism at Nottingham Trent University and is active on X @SeanEndicott_ and Threads @sean_endicott_.
