Microsoft to add new Dynamics 365 AI-driven insights applications

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Published onSeptember 23, 2019

published onSeptember 23, 2019

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Microsoft announced today animportant update for its portfolio of AI-driven Dynamics 365 apps. First of all, the Dynamics 365 Customer Insights app that launched earlier this spring is getting new features to address B2B scenarios.

“Now, with the ability to add an organization as a first-class entity, organizations can map leads and contacts to buying groups, accounts and account hierarchies, giving them the ability to build segments and measure the relationship between an account and contact. Any organization—in any industry, from amusement parks to retailers and manufacturers— can effortlessly connect data from every source of interaction and arm employees with a single source of truth right within the external business applications they use every day,”

explained Alysa Taylor, CVP of Business Applications & Global Industry at Microsoft.

The company also introduced today two new retail-focused apps named Dynamics 365 Commerce and Dynamics 365 Connected Store. The first one is a solution that unifies back office, in-store, call center and digital experiences in a single interface with intelligent features, while the second one will help companies improve the retail experience by analyzing data from video cameras and IoT sensors.

This “wave 2” rollout of Microsoft’s Dynamics 365 suite will also include Dynamics 365 Product Insights, a new app which will use product telemetry to help companies “build richer relationships and improve engagement.” To learn more about these latest Dynamics 365 updates, make sure the watch the freeMicrosoft Business Applications Virtual Launch Eventthat the company will hold October 10.

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).

For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.

Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.

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Radu Tyrsina

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low#

Copilot in Outlook will generate personalized themes for you to customize the app#

Microsoft will raise the price of its 365 Suite to include AI capabilities#

Death Stranding Director’s Cut is now Xbox X|S at a huge discount#

Outlook will let users create custom account icons so they can tell their accounts apart easier#

Microsoft to add new Dynamics 365 AI-driven insights applications#

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low

Copilot in Outlook will generate personalized themes for you to customize the app

Microsoft will raise the price of its 365 Suite to include AI capabilities

Death Stranding Director’s Cut is now Xbox X|S at a huge discount

Outlook will let users create custom account icons so they can tell their accounts apart easier

Microsoft to add new Dynamics 365 AI-driven insights applications