Surface Laptop 3 screens are cracking, Microsoft is silent so far

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Published onFebruary 17, 2020

published onFebruary 17, 2020

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Microsoft’s attempt at conventional laptop devices in the Surface Laptop 3 is a relative success for the company, asquarterly earnings mark an additional billion-dollar revenue bumpfor the business.

However, after three years of steady refinement and improvement in the category sector, Microsoft may be in dire need of tweaks to its quality control processes as users of its Surface Laptop 3 model are reporting issues of “cracking” screens as of late.

Brought to our attention byRafael Rivera on Twitter, it seems Reddit threads within the Microsoft and Surface communities are filling up with complaints about Surface Laptop 3 screens cracking.

Bunch of reports coming in of spontaneously cracking Surface Laptop 3 screens. No warranty coverage or acknowledgement yet.????

A few threads:https://t.co/D2As5sx4Pyhttps://t.co/pRRngjPcCHhttps://t.co/eJo9XWkH0o

— Rafael Rivera (@WithinRafael)February 16, 2020

Surface Laptop 3 Cracked ScreenfromSurface

Surface Laptop 3 screen crackedfromSurface

As of now, there hasn’t been an official word from Microsoft regarding warranties, recalls or replacement procedures. Victims in the Reddit threads are filling them in with anecdotal experiences ranging from having the whole computer comp’d to arguing for extended warranties. There doesn’t appear to be a clear method to addressing the issue with Microsoft right now, but we’ll update if things change.

Kareem Anderson

Networking & Security Specialist

Kareem is a journalist from the bay area, now living in Florida. His passion for technology and content creation drives are unmatched, driving him to create well-researched articles and incredible YouTube videos.

He is always on the lookout for everything new about Microsoft, focusing on making easy-to-understand content and breaking down complex topics related to networking, Azure, cloud computing, and security.

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Kareem Anderson

Networking & Security Specialist

He is a journalist from the bay area, now living in Florida. He breaks down complex topics related to networking, Azure, cloud computing, and security

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Surface Laptop 3 screens are cracking, Microsoft is silent so far