[Update: It’s back] Outlook.com is currently down for some users

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Published onDecember 19, 2019

published onDecember 19, 2019

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Microsoft has acknowledged an issue with its Outlook.com webmail, with many users being unable to log into their outlook.com, live.com or hotmail.com mailboxes. If you’re affected, you may encounter the following message: “There was an issue looking up your account. Tap Next to try again.”

We’re investigating an issue in which some users may be unable to access theirhttps://t.co/ZUfyjsZv4k,https://t.co/dK4dtmrPhLorhttps://t.co/GE0RkePwEOmailboxes. Additional details can be found athttps://t.co/nEuSQaJn6B.

— Microsoft 365 Status (@MSFT365Status)December 19, 2019

According to data fromDowndetector, the issue seems to be mostly affecting users in Europe and the US. We currently don’t have any issues logging into our own Outlook.com email inboxes, so your mileage may vary.

On itsService Health website, Microsoft currently indicates that it has taken some measures to restore the service. “Our analysis indicates that a portion of infrastructure responsible for authentication appears to be operating in a degraded state. We’re removing the affected systems from rotation and rerouting the impacted traffic to mitigate impact,” the company explained.

We invite you to bookmarkthis pagefor additional updates from Microsoft, but we’ll also update this post once Outlook.com is fully restored.

Update 10:20 AM PT: Outlook.com is now back up and running according to Microsoft. “We redirected the impacted traffic to alternate systems and confirmed that service has been restored,” the company indicated onTwitter.

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).

For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.

Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.

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Radu Tyrsina

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low#

Copilot in Outlook will generate personalized themes for you to customize the app#

Microsoft will raise the price of its 365 Suite to include AI capabilities#

Death Stranding Director’s Cut is now Xbox X|S at a huge discount#

Outlook will let users create custom account icons so they can tell their accounts apart easier#

[Update: It’s back] Outlook.com is currently down for some users#

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low

Copilot in Outlook will generate personalized themes for you to customize the app

Microsoft will raise the price of its 365 Suite to include AI capabilities

Death Stranding Director’s Cut is now Xbox X|S at a huge discount

Outlook will let users create custom account icons so they can tell their accounts apart easier

[Update: It’s back] Outlook.com is currently down for some users