Windows 11 upgrade and deployment video gets blasted as being ‘tone deaf’
Windows 11’s upgrade video might need an upgrade of its own.
When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.
What you need to know
Update July 27, 2021 at 5:16 p.m. ET:Comments on Microsoft’s video have been disabled.
Given thatWindows 11kicked off with widespread confusion over itsTPM and hard floor hardware requirements, it was only a matter of time before Microsoft attempted to clarify its stance in response to consumers' queries and complaints about what was, and wasn’t, required for Windows 11 upgrading eligibility. However, in attempting to answer consumers frankly, Microsoft seems to have angered a section of them even more.
In its ask-me-anything-themed video entitled"Windows 11 upgrade paths and deployment tools", almost an hour’s worth of questions and topics were addressed. However, some viewers felt the answers provided by Microsoft didn’t read the room or handle contentious points in a satisfactory manner. The video, as of this post, sits at 3 likes, 63 dislikes, and has a comment section that is (currently) entirely negative and unhappy.
In the video, Microsoft employee Aria states that it “sucks” that some people aren’t equipped with eligible devices, but points out how great Windows 11’s requirements will be for those whoareeligible, when it comes to what those requirements mean for security, productivity, and the overall experience.
“A lot of these answers come off as super tone deaf,” the video’s top comment reads. “It’s looking like Windows 11 will be another Windows 8.”
Others in the comments argued that Windows 11’s requirements are a thinly veiled ploy to warrant fresh license purchases alongside new machines since free upgrades to existing computers won’t earn Microsoft revenue.
Whatever Microsoft’s stance is regarding how Windows 11 policies benefit consumers, it seemingly has not been clearly communicated to a sizeable portion of the company’s primary audience, such as those who would watch Microsoft Tech Community YouTube videos.
Get the Windows Central Newsletter
All the latest news, reviews, and guides for Windows and Xbox diehards.
Robert Carnevale is the News Editor for Windows Central. He’s a big fan of Kinect (it lives on in his heart), Sonic the Hedgehog, and the legendary intersection of those two titans, Sonic Free Riders. He is the author ofCold War 2395. Have a useful tip? Send it to robert.carnevale@futurenet.com.
